This paper is to contribute a clear understanding of the concept of TQM and also helpful to the library to achieve the success in terms of quality. The main aim of this paper is to look at TQM meaning, history, concept, benefits, principles, quality improvement tools and techniques. TQM success factors, why library adopt TQM, why TQM fails, difference between traditional organization and total quality management organization, quality standards, and library improvement services.
Paper No:
2375
