BPO industry demands frequent shift changes and odd working hours. BPO employees are prone to work related stress as they have to work in odd hours and frequent shift changes in this profession lead to increased physical and mental health problems. This study has evaluated anxiety, stress and work life balance of BPO employees working in different shifts. Sample comprised of 250 employees with an average age of 34.65 years and standard deviation 6.74 years divided into general shift (n=57), second shift (n=53), night shift (n=62) and rotating shift (n=78). Results showed that rotating shift employees had higher State-Trait anxiety scores and stress levels than other employees. F value for Work life balance was 15.67 in rotating shift employees. There were variations in the level of work-life balance among the employees based upon the shifts they were working in. F value for work life conflict was 6.84 again showing variations in work life conflict of the employees.
