E-governance – the divide between theory and practice (a study of e-governance services in Haryana, India)
Events like the easing of the US Government’s clutches over the Internet technologies in the late 1980s, the coming of the World Wide Web from CERN, the European Nuclear Research Labs, around the same time, and the spread of mobile telephony in India in 1990s, have triggered Governments’ interest in honing of these technologies for delivery of citizen services. By the end of the first decade of the third millennium CE, several e-Governance projects were afoot in India. Almost a score of years is passed since India saw one of its pioneering e-Governance projects – Drishtee.