In order to improve prosthetics and orthotics service delivery at the National Prosthetics and Orthotics Center (NPOC), the study was carried out to understand patients and health care providers views on services provided to customers. Satisfaction with this aspect of health care delivery at the facility has often not been studied. The aim of this qualitative study was to analyze patients’ satisfaction regarding services provided by the facility. Patients were interviewed face to face on services provided by staff. Staff were also interviewed to find out peculiar challenges they face.Total of 7 clients using various orthoses and prostheses and 6 staffs were interviewed. Selection of clients was done conveniently on P&O care receivers. They were sampled for the study based on their availability. The interviews were conducted base on major themes coveringi) types and quality of Prostheses and Orthoses manufactured at the NPOC considering materials and components ii) how these assistive devices or services affect the quality of life of PWDs iv) customer satisfaction with prosthetic and orthotic services at the NPOC. Microsoft Word and Excel was used in analyzing the data qualitatively using manual thematic analysis by first transcribing the responses obtained from the audio taped interviews conducted in comparison with field notes. The results reveal service providers use their experiences and shared responsibilities to deliver care despite challenges with some materials and components. In conclusionclients were quite satisfied with their assistive devices and general service provided, yet some requested government supports in providing modern materials and components. Recommendations were made on Government of Ghana to subsidize the cost of assistive devices, develop standards of operation,and future studies be extended to regional and private centers in the country.
