Impact of shift work schedules on levels of stress, anxiety and work life balance in bpo employees
BPO industry demands frequent shift changes and odd working hours. BPO employees are prone to work related stress as they have to work in odd hours and frequent shift changes in this profession lead to increased physical and mental health problems. This study has evaluated anxiety, stress and work life balance of BPO employees working in different shifts. Sample comprised of 250 employees with an average age of 34.65 years and standard deviation 6.74 years divided into general shift (n=57), second shift (n=53), night shift (n=62) and rotating shift (n=78).