Social Sciences and Humanities

Electronic Customer Relationship Management (ECRM), a tool that believed to leverage customer retention, loyalty and to attract new customers , is the magical formula used as 21st century business strategy in banking to face competition .Customer Experience in ECRM for different customer segmentation is different. Long-term relationships with customers are more important. Long-term relationships, which rely on commitment and trust, unifying customer needs with Information and technology adaption is not possible.

Managing change is an important issue in today's business environment, which changes constantly. If the enterprise wants to survive, grow and increase profits it must change its strategies continuously. The need for change comes from two main premises: external environment and internal environment. From the external environment treated competitive forces as (rivalry among competitors, the power of buyers, power of suppliers, the threat of new products, the threat of new entrants), forces that are uncontrollable by the enterprise.

Inclusive education is understood differently by educationists, practitioners, government, parents, disabled people’s organizations and other key stakeholders. This is evident at all levels and affects the acceptance, design, implementation and quality of the entire process. The Salamanca Framework focuses on inclusive education as a strategy to include children with special educational needs in mainstream education by responding the needs of individual learners. A present, there is a growing awareness about inclusive education among educators.

This is a survey research designed to obtain from tutors and students, solutions to corrupt practices in secondary schools in Delta State of Nigeria. Secondary schools teachers and students were randomly chosen to respond to an open-ended questionnaire to obtain information for answering three research questions. The respondents were specifically demanded to suggest ways to achieve a corruption-free secondary education and to tackle fraud within the system. They were also required to propose ways to institute transparency and accountability in secondary schools.

New Mutual Fund product has been major component of competitive strategy to improve investor’s objective and their profitability. There are several mutual fund products available and there is an expectation from asset management companies to customize a new mutual fund product based on the investors’ expectations and their objectives.

Nigeria’s foreign policy since independence is that of commitment to peace, security, territorial integrity and economic prosperity. It is committed to economic integration and sub-regional peace through ECOWAS which forms a building block for the integration and unity of Africa in general. Analysis of Nigerian foreign policy shows that her leaders operate within four concentric cycle of national interest, the inner most circle represent Nigeria’s own security, independence, and prosperity, and centered on its immediate neighbors: Benin, Cameroon, Chad and Niger.

The current study provides the comparison of EFL teachers’ performance of both Government and private institutes at Higher Secondary level in Pakistan. The sample population was from three districts Sahiwal, Okara and Khanewal (Punjab) Pakistan. Total number of six colleges was selected for the survey. Simple random sampling technique was applied in the collection of data from the population. Data was analysed on SPSS version 16.The results of English subject of all institutes for last three years were accessed to analyse.

The conflict between the Awami League and the BNP (Bangladesh Nationalist Party) is ingrained in the history of Bangladesh spanning more than three decades. This paper delineates the history of the interaction between the two parties as well as explaining the militant activities of both as a part of the cultural environment in Bangladesh. Finally, I explain the distinction between social membership in anyone of these parties and the participation of elements of each party in violent activity.

The purpose of this study is to empirically examine the influences of Management Accounting System (dimensions of Quality Objectives/QO, Quality Feedbacks/QF, and Quality Incentives/QI) and Process Quality Management (PQM) to Products Quality Performance/PQP (Internal Quality and External Quality) using regression analysis. This research was conducted at the manufacture companies listed in Indonesia Stock Exchange with the analysis unit employees who work associated with the production process.

Green The purpose of this paper is to propose how can a generalized view of Darwinism can be capitalized on to argue for an evolution theory of marketing research. It is argued that the stages of variation, selection and replication in Darwinism thinking are analogous in conjunction to the encoding, application and decoding phases of evolutionary marketing research. This research concludes that such triangulated should lead to enhanced academic comprehension of marketing phenomena, insights and outlooks.