The effect of advertisement and word of mouth on brand equity among consumers of omo and aerial detergents in eldoret town, Kenya
In a competitive and brand conscious market, like Kenya, building brand equity of any product is a challenging task. Companies need to assess the prior experiences and future aspirations of consumers to possess these brands. In this context, we examine the effect of advertisement and word of mouth on brand equity. Data was collected from 384 shoppers from three supermarkets Eldoret town, Kenya, through self-administered questionnaires using systematic sampling technique. Out of these, 346 were used for the purpose of this study, which provided a response rate of 90 percent.