Social Sciences and Humanities

The techniques of measuring service quality and its dimensions have become a major area in marketing. The purpose of this research paper has been to examine the impacts of quality service on customer satisfaction and customer loyalty which using internet broadband services in Viet Nam. This paper used qualitative research conducted through discussions with 30 consumers, and quantitative research conducted through direct interviews with 548 consumers.

In this article, we approach the concept ofimplied reader by Wolfgang Iser to converse with Kafka on the Shore by the Japanese writer Haruki Murakami and Lessons for a Dead Hareby the Peruvian-Mexican writer Mario Bellatin. We are interested in reflecting about the mechanisms that the empirical reader performs as soon as the roles of the implied reader are assumed in these indeterminate works, provoking multiple empty spaces.

A great and huge deflection exists between the American and Chinese mores as to foundationalphilosophical hypothesizes, epochal effects, financial systems, business tactics and, innumerable business-linked commentaries and conceptions. Thesediscrepancies lead to make a great challenging start for business negotiations between these two nations.

The phenomenon of population aging has begun to bring the need for research in this field, since the issue of violence against the elders is not a new event; it is a growing challenge along with this age group. Responding to the call of the World Health Organization, this study aimed to give visibility to the reality of João Pessoa - PB, through the database of denunciations made in the period 2014-2016 to the Municipal Council for the Elder’s Rights.

Instructional material is apreeminent factor toward academic performance. It is remarkable for the teacher to develop instructional material to guide the student in their academic performance. With the presence of this instructional material, thelearning process can be fun because of the healthy exchange of information from the student and teacher. The research method that was used in this study is amixed method, thirty-four (34) students were identified based on the random sampling from thefirst year to fourth year IT Students.

The presence of public services in adequate level is a crucial factor to achieve economic welfare and social development. Based on this view, TOPSIS model was used in this paper to rank the governorates of Iraq in terms of spatial distribution of public services and changes within 2007-2012 have been evaluated. Methodology of this research is descriptive, comparative, analytical and questionnaires method. Data used in this research are taken from statistical book published under the title of IHSES.

Strengthening human resource development (HRD) is the priority of the government of Indonesia to face the free competition in a free progressively labour market which expands the opportunities for employers and employees amongs ASEAN countries.

This paper is a result of an innovation project completed by us under Delhi University, Cluster Innovation Centre. In this study, we tried to understand the mechanism of formal and informal sector managing E- waste. The informal sector manages more than 90 percent of India's E-waste. Low infrastructure set-up and operational costs enable them to make the profit and dominate the market.

Deppen logistics is one of the leaders of the zero load industry. It has been trying express logistics business on November 1, 2013, positioning clearly and service standards, and is committed to developing the "zero-carrying" express.Through the field research, this paper USES the SWOT analysis method to analyze the development of Deppen expressShape, and give development countermeasure.

Liberalization and globalization of the Indian economy has thrown new challenges before the academicians, researchers and professionals and the emerging challenges have forced them to join hands with each other in providing accounting education in India. Development in global accounting is the burning challenge globally including India. The growth of multinational firms and international business has given impetus to international co-operation in the setting of international accounting standards.