ISO 9001 Impact on operational performance
This paper summarizes the research on ISO 9001 certification impact on operational performance done in year 2000 up to the present year and will group the results based on variables affecting it. Sources from case studies, statistical reports and empirical studies have been analyzed to see if ISO 9001 has an effect in organization’s operational performance. An analysis on the most cited ISO 9001 sources was performed. Hypotheses are extracted and the outcome of it was used to define variables affecting operational performance of ISO certified companies.